FAQ

Common questions

Can applicants log in immediately after registration?
No. New applicant accounts remain pending until an administrator approves them from the Dashboard.

Can applicants apply before completing their profile?
No. Applicants must complete required profile and KYC fields before submitting a loan application.

What files are accepted?
PDF, JPG, JPEG, and PNG files are supported by default, with a 5MB limit per file.

How does an applicant track progress?
The applicant dashboard includes Overview, Status, Profile, and Documents sections. The Status section shows current progress and admin messages.

Can administrators request more information?
Yes. Administrators can set the application to Additional Information Required and send a message to the applicant.

Can administrators export applications?
Yes. Admin users can export application records to CSV from the Church Loans admin area.